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State of IT Management Survey Report 2020-21

The fast changing IT management landscape has catapulted itself into an advancement, which otherwise might have taken a good few years to achieve the same. Thanks to accelerated digital transformation and unanticipated remote work becoming mainstream, largely due to the pandemic.

This IT management survey from Site24x7, the cloud based IT monitoring solution from Zoho Corp., is an effort to understand the state of the IT management amidst some of these radical changes and its exigencies.

Respondent Profile

Site24x7 surveyed 613 IT professionals across a range of topics, organization sizes and geographies.

Geography

We have broadly categorized the respondents into five major regions: USA & Canada, APAC, Europe, LATAM, and MEA. We have labeled the survey respondents who did not disclose their country of residence as "Unknown".

Pie chart showing the total number of respondents divided by regions
Pie chart showing the relative size of respondents from the top 10 countries
Pie chart showing the total number of respondents divided by organization size
Pie chart showing the total number of respondents divided by organization type

Organization

Organizations that have employees above 1000 are considered as enterprises. 41% of the overall respondents were small businesses, 32% of the respondents were from medium businesses and 27% of the respondents were from enterprises.

Pie chart showing the total number of respondents divided by industry vertical

Industry

The survey had respondents from 13 different industry verticals, out of which close to 47% are from Information technology followed by financial services (13%), education (8%) and manufacturing (7%).

Pie chart showing the total number of respondents divided by respondent role/designation

Roles/Designations

IT admin contributed to 40% responses, 15% are DevOps/SREs, and 10% are VP-IT / IT Director / Enterprise Solution Architect. 12% of respondents are C-suite and business owners.

Global Trends

IT Service Management →

Understand how organizations are managing their IT systems and the new technologies they are betting on to run their digital businesses.
Cloud →

Get the latest trends on cloud adoption, popular services, cloud computing deployment models, cost, and more.
IT Operations Management →

Discern the technology and business drivers driving the adoption of new tools, techniques, and IT modernization plans.
Incident Management →

Learn how digital businesses are responding to service disruptions and unplanned outages efficiently.
IT Security →

Know more about how organizations handle security risks, attack surfaces, and areas of security investments.
Endpoint Management →

Understand the current state of securing end-user devices, identify the factors driving the adoption of EMS solutions, and more.