Incidents

From the Home page, click the Incidents tab to create and manage incidents. Initially, you will not have any incidents to be listed. So start adding incidents.

Note

You can only have a maximum of 20 active sessions using the StatusIQ mobile application.  To receive details about the number of active sessions remaining, you need to log in with the same user account on multiple devices. The notification will look like this:

The StatusIQ mobile app is free to download and use, requiring no additional charges for mobile access.

Create a new incident

Follow these steps to create an incident.

1. Log in to the StatusIQ mobile app.
2. For iOS, click the + icon on the top to create a new incident.
3. Select Active if it is a current incident or Historic if it is a past incident.
4. Fill in the details on the pop-up screen and click Create to create a new incident.

Edit or delete an incident

You can edit or delete the incidents by long pressing the incidents. You can also perform the actions using the following methods:

1. Edit the details of active and past incidents inside the Incident details page using the  icon on the top corner of the page.
   
2. After editing the details, click Save in the top right corner.
3. To delete an incident, click on the icon and you will receive the following error message:
   
   
4. To proceed with the deletion process, click OK or click Cancel.

Understanding incidents

Once you log in to the StatusIQ mobile app, the status page title is displayed on the top with the  icon next to it. Click on the icon to see all the other status pages if you are managing more than one status page.

Inside the status page, you can:

• View active incidents under the Active section.
• View past incidents under the History section.
  
  
  

Active incidents

Incidents that are currently active are listed under the Active section. On selecting an incident, the following details are listed:

Incident title: Displays the name assigned for the incident.

Type of the incident: Displays that the incident is a real-time incident.

Status of the incident: That status is in red if it is ACTIVE or is in green if it is RESOLVED.

Incident severity: The severity of the incident is marked as:

• Major Outage
• Partial Outage
• Degraded Performance
• Informational

Incident Start Time: It is displayed near the icon.

Incident Duration: It is displayed near the icon.

Affected Components: Lists all components that were affected due to the incident.

Update History: Displays the status of the incident as given below:

• Acknowledged: When a technician acknowledged they've been notified about the incident.
• Identified: When the issue that caused the incident was identified.
• Observing: When a possible fix was implemented, but is still being monitored. 
• Investigating: When the issue's cause started to be looked into further.
• Resolved: When the issueI was fixed.

You can add details to Update History by clicking on the icon.

Preview in Browser: Shows all incident details in the browser.

Past incidents

Incidents that are currently inactive or resolved are listed under the History section. When you select an incident, the following details are displayed:

Incident title: Displays the name assigned for the incident.

Type of the incident: Displays that the incident is a real-time incident.

Status of the incident: That status is in red if it is ACTIVE or is in green if it is RESOLVED.

Incident severity: The severity of the incident is marked as:

• Major Outage
• Partial Outage
• Degraded Performance
• Informational

Incident Start Time: It is displayed near the icon.

Incident End Time: It is displayed near the icon.

Incident Duration: It is displayed near the icon.

Affected Components: Lists all components that were affected due to the incident.

Update History: Displays the status of the incident as given below:

• Acknowledged: When a technician acknowledged they've been notified about the incident.
• Identified: When the issue that caused the incident was identified.
• Observing: When a possible fix was implemented, but is still being monitored. 
• Investigating: When the issue's cause started to be looked into further.
• Resolved: When the issueI was fixed.

Postmortem: You can add all possible root cause analyses.

Preview in Browser: Shows all incident details in the browser.

More actions

On long pressing the incident, you can:

• Post Update: This is available only for an active incident. You can modify Updated at time, Time zone, Incident Status, Status Update, Post as a Private Note, Notify email, and SMS subscribers.

• Preview in Browser: See all incident details in the browser.
  
  
• Mark as Maintenance: This option is available only for historic incidents. It allows you to mark past incidents as maintenance, helping reclassify events that were part of planned work.
• Edit Incident: Modify Incident Title, Incident Severity, Incident Start Time, Time Zone, and Affected Components.
• Delete: Delete the incident.
  
  

Maintenance

Click the Maintenance tab in the StatusIQ mobile app. From the Maintenance page, you can view the following tabs:

• Ongoing
• Scheduled
• Completed

Ongoing

Select individual maintenance title to drill down into the maintenance details. The Ongoing section shows:

• Maintenance title: Displays the name of the active maintenance.
• Maintenance status: Displays the status as Ongoing.
• Schedule start time: Displays the time when the maintenance began near the  icon.
• Schedule duration: Displays how long the maintenance has been running near the  icon.
• List of affected components: Lists the components that are impacted during this maintenance.
• Update History: Shows the progress of the maintenance. The available statuses are:
  • Acknowledged: The team has confirmed that they are aware of the issue.
  • Identified:  The source of the issue has been found.
  • Observing: A possible fix is applied and the system is being monitored.
  • Investigating: The team is checking further to understand the issue.
  • Resolved: The issue has been fixed and service is back to normal.
    
    

Extend maintenance

In case, the maintenance is taking longer than expected, you can extend your maintenance window. To extend the maintenance window, follow the steps below:

1. Long press your ongoing maintenance.
   
   
2. Select Extend Maintenance.
3. On the Extend Maintenance page, specify how long you want to extend the maintenance and choose whether to notify your email subscribers and SMS subscribers about the extension.
   
   

Scheduled 

Switch to Scheduled tab to view the list of the maintenance scheduled for your status pages. Select individual schedule title to drill down into the maintenance details.

The Scheduled details section shows:

• Maintenance title: Displays the name of the maintenance that has been planned.
• Maintenance status: Displays the status as Scheduled.
• Schedule start time: Displays when the maintenance is set to begin near the  icon.
• Schedule end time: Displays when the maintenance is expected to finish near the  icon.
• Schedule duration: Displays how long the maintenance is planned to run near the  icon.
• Schedule frequency: Displays how often this maintenance repeats, if it is recurring.
• List of affected components: Lists the components that will be impacted during this maintenance window.
  
  

Completed

Switch to the Completed tab to view the list of the completed maintenance schedules for your status pages. Select individual maintenance title to drill down into the maintenance details.

The Completed section shows:

• Maintenance title: Displays the name of the maintenance that has been completed.
• Maintenance status: Displays the status as Completed.
• Schedule start time: Displays when the maintenance began near the  icon.
• Schedule end time: Displays when the maintenance ended near the  icon.
• Schedule duration: Displays how long the maintenance ran near the  icon.
• List of affected components: Displays the components that were impacted by this maintenance.
• Update History: Shows the progress of the maintenance. The available statuses are:
  • Acknowledged: The team has confirmed that they are aware of the issue.
  • Identified:  The source of the issue has been found.
  • Observing: A possible fix is applied and the system is being monitored.
  • Investigating: The team is checking further to understand the issue.
  • Resolved: The issue has been fixed and service is back to normal.
• Postmortem: Allows documenting the final analysis of what happened and why.
  
  

You can shrink Affected Components and Update History using the  icon.