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Troubleshooting tips for issues with WLC data collection

The following are a few examples of Cisco WLC data collection issues:

Troubleshooting steps

To troubleshoot data collection issues, query the object identifiers (OIDs) corresponding to your issue by referring to the table below and following these steps:

  • The WLC tab is not shown for my wireless device

    The WLC details tab is shown only for Cisco wireless details as Site24x7 supports WLC Monitoring only for Cisco switches. It is not shown if the device is associated with any other device template. You have to edit the device and associate a Cisco wireless device template to view the WLC tab.
  • Details not displayed

    This might be due to either of the following reasons:
    • The WLC device is not supported.
    • There is an issue with data collection.
      If you are sure it is a WLC device, yet no data is displayed, query each of the OIDs shown in this table and send the details to support@site24x7.
      • The serial number is not displayed
        Query the AIRESPACE-WIRELESS-MIB to get the serial number.
      • Details like Access Point Name, Admin Status, Operational Status, and MAC Address are not displayed correctly
        Query the bsnAPTable in the AIRESPACE-WIRELESS-MIB to check the above.
      • Access Point status is incorrect
        Query the bsnAPTable in the AIRESPACE-WIRELESS-MIB to check the AP status (Up, Down, Critical, or Trouble)
      • Radio status is incorrect
        Query the bsnAPIfTable to check the Radio status.

Table of OIDs to be queried for data collection issues

MIB Name
MIB Table
MIB Node
OID
Metric
AIRESPACE-WIRELESS-MIB
bsnAPTable
bsnAPDot3MacAddress
.1.3.6.1.4.1.14179.2.2.1.1.1
MAC Address
bsnAPName
.1.3.6.1.4.1.14179.2.2.1.1.3
AP Name
bsnAPLocation
.1.3.6.1.4.1.14179.2.2.1.1.4
AP Location
bsnAPOperationStatus
.1.3.6.1.4.1.14179.2.2.1.1.6
AP Operation Status
bsnAPSerialNumber
.1.3.6.1.4.1.14179.2.2.1.1.17
AP Serial Number
bsnApIpAddress
.1.3.6.1.4.1.14179.2.2.1.1.19
AP IP Address
bsnAPAdminStatus
.1.3.6.1.4.1.14179.2.2.1.1.37
Admin status of the AP
bsnRogueAPTable
bsnRogueAPDot11MacAddress
.1.3.6.1.4.1.14179.2.1.7.1.1
Mac address of the rogue AP
bsnRogueAPTotalDetectingAPs
.1.3.6.1.4.1.14179.2.1.7.1.2
Total number of Airespace APs that detected this rogue.
bsnRogueAPType
.1.3.6.1.4.1.14179.2.1.7.1.6
Specifies if the rogue device is an AP or an ad-hoc device.
0=AP
1=Ad-hoc
bsnRogueAPSSID
.1.3.6.1.4.1.14179.2.1.7.1.11
SSID of the rogue device detected by the Access Point
bsnRogueAPChannel
.1.3.6.1.4.1.14179.2.1.7.1.26
The channel number of the last AP detected 
bsnRogueAPState
.1.3.6.1.4.1.14179.2.1.7.1.24
Alert, known or acknowledge state, as set by the user.
bsnRogueAPTotalClients
.1.3.6.1.4.1.14179.2.1.7.1.8
Total number of Clients detected on the rogue AP. 
bsnAPIfTable
bsnAPIfType
.1.3.6.1.4.1.14179.2.2.2.1.2
The type of the interface. For ex. dot11b implies 802.11b/g.
bsnAPIfPhyChannelNumber
.1.3.6.1.4.1.14179.2.2.2.1.4
The channel of the AP's interface
bsnAPIfOperStatus
.1.3.6.1.4.1.14179.2.2.2.1.12
Operational state of the interface
bsnAPIfAdminStatus
.1.3.6.1.4.1.14179.2.2.2.1.34
Admin status of the interface
CISCO-LWAPP-AP-MIB
cLApTable
cLApName
.1.3.6.1.4.1.9.9.513.1.1.1.1.5
The name of the AP
cLLwappUpTime
.1.3.6.1.4.1.9.9.513.1.1.1.1.7
AP up time
cLApAssociatedClientCount
.1.3.6.1.4.1.9.9.513.1.1.1.1.54
Count of clients associated with the AP
cLApMemoryAverageUsage
.1.3.6.1.4.1.9.9.513.1.1.1.1.56
AP memory usage
cLApCpuAverageUsage
.1.3.6.1.4.1.9.9.513.1.1.1.1.58
AP CPU usage
 
 
cLApWlanStatsTable
cLApWlanStatsAssocClientNum
.1.3.6.1.4.1.9.9.513.1.9.1.1.6
Clients associated to each AP per SSID
cLApWlanStatsTxOctetNum
.1.3.6.1.4.1.9.9.513.1.9.1.1.2
Bytes transmitted by each  AP per SSID
cLApWlanStatsRxOctetNum
.1.3.6.1.4.1.9.9.513.1.9.1.1.4
Bytes received by each  AP per SSID
CISCO-LWAPP-WLAN-MIB
cLWlanConfigTable
cLWlanSsid
.1.3.6.1.4.1.9.9.512.1.1.1.1.4
Names of SSIDs

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