Threshold and Availability for SMTP Server

Add threshold and availability for SMTP Server

1. Click Admin > Configuration Profiles > Threshold and Availability.
2. Click Add Threshold and Availability in Threshold and Availability screen.
3. Specify the following details for adding threshold and downtime rules for SMTP Server:
   • Monitor Type: Select SMTP Server from the drop down list.
   • Display Name: Provide a label for identification purpose.
   • Number of location to report monitor as down: Choose from the drop down to receive alert notification when the port is down from specified number of locations.
     
     Note

     While customizing the downtime rules, you can choose upto eight monitoring locations in order to mitigate any false alerts.

4. Specify the following details for Threshold Configuration:

   • Static Threshold
     • Response time threshold for primary monitoring location: Enter a value in milliseconds to get notified when the response time from primary location crosses the specified value.
     • Response time threshold for secondary locations: Enter a value in milliseconds to get notified when the response time from secondary location crosses the specified value.
       Note

       Advanced Threshold Settings (Strategy):
       Poll count serves as the default strategy to validate the threshold breach. You can validate threshold breach by applying multiple conditions (>, <, >=, <=, =) on your specified threshold strategy. The monitor’s status changes to ”Trouble or Critical”  when the condition applied to any of the below threshold strategies hold true:

       • Threshold condition validated during the poll count (number of polls): Monitor’s status changes to trouble or critical, when the condition applied to the threshold value is continuously validated for the specified “Poll count”.
       • Average value during poll count (number of polls): Monitor’s status changes to trouble or critical, when the average of the attribute values, for the number of polls configured, continuously justifies the condition applied on the threshold value.
       • Condition validated during time duration (in minutes): When the specified condition applied on the threshold value is continuously validated, for all the polls, during the time duration configured, monitor’s status changes to trouble or critical.
       • Average value during time duration (in minutes): Monitor’s status changes to trouble or critical, when the average of the attribute values, for the time duration configured, continuously justifies the condition applied on the threshold value.

       
       Multiple poll check strategy will not be applied by default. During the conditions where no strategy could be applied, the threshold breach will be validated for a single poll alone.

       
       
       Note

       To make sure the condition applied on the strategy “Strategy-3: Time duration or Strategy-4: Average value during time duration” for threshold breach detection works as intended, you must ensure that you specify a time duration which is at least twice the applied check frequency for that monitor.

       
   • Zia-based Threshold: The Zia-based threshold will track the abnormal spikes using anomaly detection and will offer a dynamic threshold which will be updated accordingly. If you're choosing Zia-based threshold, choose associated anomaly severityand the status accordingly.
     • Response time threshold for primary monitoring location: Choose the anomaly severity, associated severity status and IT automation to be applied and get notified in case if trouble or critical status, if the response time from the primary location has an anomaly.
     • Response time thresholds for secondary monitoring location: Choose the anomaly severity, associated severity status and IT automation to be applied and get notified in case if trouble or critical status, if the response time from the primary location has an anomaly.
       
       

5. Click Save.

6. The threshold and availability profile created for SMTP Server will be automatically listed in Threshold and Availability screen along with the others already created.
   
   Note

   A default threshold and availability profile for SMTP Server will be automatically listed in Threshold and Availability screen when the users for the first time click Admin > Inventory > Monitors > Add Monitor > SMTP Server.

Edit Threshold and Availability for SMTP Server

1. Click the profile which you want to edit.
2. Edit the parameters which needs to be changed in Add Threshold and Availability window.
3. Click Save.

Delete Threshold and Availability for SMTP Server

1. Click the profile in the Threshold and Availability screen which needs to be deleted.
2. This will navigate to Add Threshold and Availability window.
3. Click Delete.